chiropractic & natural health

 403-278-5350      108-10816 Macleod Trail s T2J 5N8      stoleydc@telus.net

Here at Willow Park Village Chiropractic, Massage, and Acupuncture, we direct bill to your insurance plan whenever possible. Below is a list of the most frequently asked insurance queries and we have done our best to answer them so that you know what to expect. Please remember that every plan is different but that we will do our utmost to ensure that dealing with your insurance company is as hassle-free as possible! 


Do you direct bill to insurance companies?

Are the massage therapists insurance compliant?
Can you tell me how much coverage I have?

What information do I need to bring to the clinic?
I have two insurance plans. How does that work?




Do you direct bill to insurance companies?


Yes, we do! Every plan is different, so please make sure that your plan allows direct billing, and that you are aware of the extent of your coverage. Chiropractic, massage, and acupuncture are all designated under the paramedical section.

For chiropractic care, we direct bill to: Alberta Blue Cross, Green Shield, Great West Life, Sunlife, Standard Life, Chambers of Commerce, Maximum Benefit, and Johnson Inc. Desjardins Insurance allows billing on behalf of patients - this means you will have to pay for your treatment and be reimbursed.

For massage care, we direct bill to Alberta Blue Cross, Green Shield, Great-West Life, Sunlife, Standard Life, Chambers of Commerce, Maximum Benefit, and Johnson Inc. Please note that this depends on your therapist, so please let us know which insurance company you have benefits with so we can ensure direct billing.

For acupuncture care, we direct bill to Great West Life,  Standard Life, and Johnson Inc.

If your claim is not immediately approved online, we will ask you to pay, we will print you a receipt, and we will reimburse you once we have received payment from the insurance company.

Claims that are not immediately approved online can sometimes be subject to an audit. Once the insurance company audits you, they will not send payment to our clinic and will send payment directly to you instead.

Are the massage therapists insurance compliant?

Alberta Blue Cross, Sunlife, and Manulife have implemented a requirement of a minimum of 2200 training hours for massage therapists. Call your insurance company to confirm their requirements.

All of our massage therapists have completed greater than the requisite minimum of 2200 training hours. Please note that although Dr. Le does do massage, she does not have the 2200 hour training required for most insurance companies.

Can you tell me how much coverage I have?

Unfortunately, no. Insurance companies keep that information confidential. You can, however, easily check that information for yourself by calling your insurance company, checking their website, or asking your employer. We can track the amount billed to the insurance company to give you an idea of when your limits will be reached.

What information do I need to bring in to the clinic?

All we need is your date of birth and your prescription card, which will have your ID number, group number, and section number on it. It is also helpful if you can let us know what your coverage is: what percentage of each visit is covered, the maximum dollar amount allowed annually, etc.

I have two insurance plans. How does that work?

Many people are covered under more than one insurance plan, usually because his or her spouse has a separate insurance plan. The insurance plan under which you are the INSURED MEMBER is your primary plan. If you are not the insured member on another plan, that is your secondary plan. We only bill to one insurance company at a time, so here's how we'll get you organized:

When you start out, we will direct bill to your primary plan:

If your plan covers 100% of your treatment, great! We'll bill the company when you come in, and the insurance company will pay us, so you don't need to worry about anything until your coverage reaches its limits.

If your primary plan only covers part of the treatment fee, you pay us the remaining amount and we will print you a receipt. You may then submit that receipt to your secondary insurance company for further reimbursement.

When you have reached the limits of your primary plan:

When your primary plan runs out, we will provide you with an "explanation of benefits" from the insurance company, stating that you have reached your limits. You may submit that WITH your treatment receipt to your secondary insurance company. Once you have received confirmation from your secondary insurance, let us know and we will direct bill to your secondary company. 

Insurance FAQ